360° Degree — Support

Need help with 360° Degree? You’re in the right place.

Contact

For questions, bug reports, or feedback, email us at: [your-email]@[yourdomain or gmail].com

We aim to respond within 48 hours.

How it works

1. Create a project and upload a plan or reference image
2. Tap the plan to drop a point (a “singularity”)
3. Attach a photo — 360° or regular; the app detects it automatically
4. Add notes and tags
5. Export and share the result — it opens in any browser; the recipient doesn’t need the app

Frequently Asked Questions

The camera doesn’t open when I tap “Camera” Go to Settings → 360° Degree and make sure Camera access is allowed. If you’re using the iOS Simulator (developers only), camera capture isn’t available.

A 360° photo looks stretched or distorted This usually means the photo isn’t a true 360° equirectangular image. Use the 360°/Flat toggle in the photo viewer to switch to “Flat” — it will display correctly without distortion.

I reached my free project limit 360° Degree includes 10 free projects. After that, a one-time purchase unlocks unlimited projects — no subscription, ever. You can restore a previous purchase anytime from the paywall screen.

Can someone view my exported file without the app? Yes — the exported file is fully self-contained and opens in any web browser. No account or install is required.

My exported photos don’t open when I share the file Make sure the recipient opens the downloaded file directly in a browser, rather than in a restricted preview (for example, some cloud storage or messaging apps show a sandboxed preview that blocks scripts). Downloading and opening it in a browser resolves this.

Privacy

See our Privacy Policy: [link to your privacy policy page]